Are you facing
problem while using your printer?
If your HP printer
has stopped working then it will probably also display an error message. These
error messages are there to help you troubleshoot and repair yours Printer fault. Different models have slightly different wording for the error, but the
troubleshooting tips are generally the same.
Here we are discussing the common errors and how to fix those errors.
There are some major error codes, issues and common problems of HP Printer. And, you have to Fix HP Printer Errors as soon as possible, in case; you want to continue working on the device. But, before that, let us first discuss major HP Printer Errors that you need to troubleshoot right now.
Common HP Printer Errors and its Solution
Many HP printer
error messages are common amongst the range, both old and new. Many, such as 11
– Paper Out, may seem fairly self-explanatory but could actually be the result
of something else. Here’s our quick guide to the most common HP printer error
codes, what the error codes mean and how to fix them.
HP Error Code:
02 - Warming Up
Explanation:
This is commonly
associated with printer cable or driver problems.
Solution to Fix:
Turn off the printer and remove the
printer cable (USB or I/O cable), then turn it back on. If the printer reports
"Ready" then first update the driver, and if not resolved then the
printer cable. If there is still an error, there may be a hardware problem.
HP Error Code:
10 - Supplies
Memory Error
Explanation:
Your printer has a
problem with the toner cartridge chip, which it's unable to read. This is the
electronic information, or e-label, on the print cartridge.
Fix for this is:
First of all try resetting the
printer by turning it on and off. If this doesn't work remove and reinstall the
cartridge or replace it. If is still doesn't work then you may have a hardware
fault.
HP Error Code:
11 - Paper Out
Explanation:
If your printer
isn't out of paper, this probably means there's a problem with the paper tray
or paper sensor.
Solution:
Make sure your printer is on a
completely flat surface. Check the paper trays for any damage and clean away
any toner build up. If not resolved, check the paper sensor or clean the
opto-sensor.
HP Error Code:
12 - Open or No EP
Explanation:
If you printer does
have toner cartridges installed correctly, this means either a cover is open or
you may have defective cooling fans or PS5 sensors.
Solution:
Check the all toners are installed
correctly and that all covers are closed properly. If the problem persists you
may have a hardware problem.
HP Error Code:
13 - Paper Jam
Explanation:
Your printer has a
paper jam. Paper jams can occur at four stages: pickup, printing, fusing and
exit. Modern HP printers will indicate where the jam has occurred. If using
thick paper, check the HP paper guide for your printer.
Solution:
Either follow the on screen guidance,
if available, or methodically check for the paper jam in the customer
accessible areas of the printer. Don't attempt to use hard implements to remove
paper at the risk of damage to the printer and yourself. If the problem
persists you may have a hardware failure.
HP Error Code:
14 - No EP
Cartridge
Explanation:
Your printer either
doesn't have a toner cartridge installed or doesn't recognise one that is.
Solution:
Removing and reinstalling the toner
cartridge normally resolves the problem.
HP Error Code:
16 - Toner Low
Explanation:
This normally means
that your toner cartridge is either low on toner or empty. However it may mean
that the remaining printer toner isn't distributed evenly.
Solution:
Try removing the toner cartridge and
gently shaking it to evenly distribute the remaining toner. Once depleted,
replace the cartridge.
HP Error Code:
20 - Memory
Overflow
Explanation:
Your print job
exceeds the current memory capacity of the printer.
Solution:
You need to reduce the size of your
print job. You can try reducing the DPI or unticking the collate option in the
printer driver. You can also try making the document or image more simple.
Alternatively you can install additional memory if available.
HP Error Code:
21 - Print Overrun
Explanation:
Your print job
exceeds the current memory capacity of the printer.
Solution:
You need to reduce the size of your
print job. You can try reducing the DPI or unticking the collate option in the
printer driver. You can also try making the document or image more simple.
Alternatively you can install additional memory of available.
HP Error Code:
22 - I/O
Configuration
Explanation:
There's a
communication problem between the printer and the computer.
Solution:
Where possible, try connecting to a
different port on the computer. Try another cable and make sure the computer is
turned on and the cable is fully inserted at both ends. If this doesn't help
there may be a hardware issue.
HP Error Code:
24 - Job Memory
Full
Explanation:
Too many print jobs
have been send to the printer, or the job is too complex for the printer memory
to process.
Solution:
You need to reduce the size of your
print job. You can try reducing the DPI or unticking the collate option in the
printer driver. You can also try making the document or image more simple.
Alternatively you can install additional memory if available.
HP Error Code:
25 - XXX Memory
Full
Explanation:
Too many print jobs
have been send to the printer, or job is too complex for the printer memory to
process.
Solution:
You need to reduce the size of your
print job. You can try reducing the DPI or unticking the collate option in the
printer driver. You can also try making the document or image more simple.
Alternatively you can install additional memory if available.
HP Error Code:
30 - PS Error 16
Explanation:
This is commonly
associated with PostScript firmware errors. It may also be triggered by PCL
files being sent while the print is in PS mode or a bad PostScript file.
Solution:
Reseat the PostScript SIMM or replace
it. Try printing an alternative PostScript file to rule out a bad file.
HP Error Code:
30.1.1 - Disk
Failure
Explanation:
Your printer's hard
disk drive has crashed.
Solution:
You can normally resolve this by
pressing the SELECT button. If it persists you may have a hardware problem.
HP Error Code:
40 - Data Transfer
Error
Explanation:
The connection
between the computer and printer has been broken.
Solution:
Check/replace all cables as required.
Ensure that any EIO boards are seated properly. If networked, check to ensure
the IP settings in the printer and driver haven't changed and match. You can
sometimes press SELECT to continue printing however print data may be lost;
simply reprint the missing pages.
HP Error Code:
41 - Temporary
Print Engine Error
Explanation:
The printer has
experienced a temporary printer engine error, which can normally be easily
resolved.
Solution:
Turn the printer off at the machine,
then the mains and leave for 30 seconds. Turn back on and resend the print job
if necessary.
HP Error Code:
49 - Printer Error
or Communication Error
Explanation:
There can be a few
causes of this error depending on the model, which tend to be associated with
firmware errors, cable problems or hardware issues.
Solution:
First try turning the print off and
on again. If the problem persists try updating the firmware and replacing the
printer communication cables or reseating memory modules. If unresolved then it
is most likely a hardware problem.
HP Error Code:
50.x - Fuser Error
Explanation:
The printer fuser is faulty or the supporting circuits or power are at
fault. The additional 50.x number indicates:
50.1 Low temperature. Fuser is failing to warm up.
50.2 Warm up failure. The warm-up period timed out. This could be a power
supply or firmware issue.
50.3 High temperature. The main thermistor is too hot. Likely to be a control
circuit issue.
50.4 Faulty fuser (or Bad AC line voltage). Moderately likely to be bad mains
supply (UPS, generator, extensions)
50.5 Inconsistent fuser or Wrong type fuser installed. The printer has detected
the wrong fuser.
50.6 Open fuser. Fuser heater cut-off. The fuser possibly overheated.
50.7 Fuser pressure release mechanism failure. Fuser drive motor or the
pressure release doesn't work
50.8 Lower fuser temperature (sub-thermistor). Secondary thermistor detects a
fault
50.9 High fuser temperature (sub-thermistor).
Solution:
These faults typically needed
assistance from an experienced HP engineer.
HP Error Code:
51 - Beam Detect
Error
Explanation:
On older model this
normally indicates the tab on the bottom of the cartridge that opens the laser
shutter is missing/snapped off. On new models it can be a problem with the
whole laser scanner unit.
Solution:
If it's an older printer then check
to see if the tab is missing and if so replace the toner cartridge. New models
may need the laser scanner assembly replacing.
HP Error Code:
52 - Incorrect
Scanner Speed Error
Explanation:
The printer uses a
polygon mirror to reflect the laser beam across the imaging unit. This error
code and HP error codes 52.1 and 52.2 indicate a problem with this process.
Solution:
These faults typically needed
assistance from an experienced HP engineer.
HP Error Code:
54 - Printer Error
Cycle Power
Explanation:
There are many
causes for this error code. On some models it means the sealing tape hasn't
been removed from the toner cartridge, which is easily resolved.
Solution:
Check whether tape has been left on
the printer cartridges and remove it, if not then this error code typically
requires assistant from a HP engineer.
HP Error Code:
55 - Internal
Communication Problem / Controller Error
Explanation:
Most likely a poor
connection between the DC controller and the formatter. Either or both may have
a fault, although this can sometimes be attributed to a faulty fusers, laser
assemblies, firmware DIMMS or driver problems.
Solution:
These faults typically needed
assistance from an experienced HP engineer.
HP Error Code:
56 - Printer Device
Error
Explanation:
This error message
can relate to a number of different issues depending upon the model.
Solution:
Try one or more of the following,
depending upon your HP printer:
1. Make sure all paper trays are correctly installed
2. Reinstall the stacker or staple/stacker
3. You may be trying to incorrectly print transparencies through the duplex
unit
4. You may be trying to print envelopes whilst in duplex mode
5. Check the printer's configuration to ensure it is correct
6. Turn the print off for 30 seconds and turn on again
HP Error Code:
57.xx - Fan Failure
/ Gears Seized / Memory Card Error
Explanation:
On modern HP
printers this code indicates a failure of one or more fans, on older machines
gears seized or memory problems.
Solution:
These faults typically needed
assistance from an experienced HP engineer.
HP Error Code:
58.xx Error
Explanation:
There are many
causes for this error code, depending upon the model it can mean: environmental
sensor error, memory controller problem, fan problem, power problem or DC
controller fault.
Solution:
These faults typically needed
assistance from an experienced HP engineer.
HP Error Code:
59 - Motor Error
Explanation:
The printer has a
motor error, possibly relating to the main motor, fuser motor, image drum motor
or ETC motor. On older models HP error code 59 relates to memory problems.
Solution:
If you have an older model then
reseating or changing the memory may resolve the issue. All new models
typically require assistance from an experienced HP engineer.
HP Error Code:
60.xx -
Explanation:
On new printers
this relates to a motorised tray lift error. On older models HP error code 60
relates to memory problems.
Solution:
If you have an older model then
reseating or changing the memory may resolve the issue. All new models with
tray lift problems can often be resolved by checking for obstructions such as
paperclips or other objects.
HP Error Code:
61 - Formatter.
Memory Error
Explanation:
Your printer either
has improperly fitted or bad memory SIMMs or a defective formatter board.
Solution:
Try simply reseating the memory
chips. If this doesn't work and replacing the chips still doesn't resolve the
problem then you may have to replace the formatter board.
HP Error Code:
62 - Memory Error,
Defective Formatter Board
Explanation:
Your printer either
has improperly fitted or bad memory SIMMs or a defective formatter board.
Solution:
Try simply reseating the memory
chips. If this doesn't work and replacing the chips still doesn't resolve the
problem then you may have to replace the formatter board.
HP Error Code:
63 - Defective
Formatter Board
Explanation:
Your printer either
has improperly fitted or bad memory Simms or a defective formatter board.
Solution:
Try simply reseating the memory
chips. If this doesn't work and replacing the chips still doesn't resolve the
problem then you may have to replace the formatter board.
HP Error Code:
64 - Scan Buffer
Error
Explanation:
Depending up your
model this can be a number of different things including: defective D.C.
controller, improperly fitted or bad firmware DIMMs or defective formatter
board.
Solution:
Turn the printer off at the machine,
then the mains and leave for 30 seconds. If the error code still shows, try
reseating the DIMMs and formatter board. If this doesn't solve the problem then
replace the DIMMs and then the formatter board.
HP Error Code:
65 - Scan Buffer
Error
Explanation:
Depending up your
model this can be a number of different things including: defective D.C.
controller, improperly fitted or bad firmware dimms or defective formatter
board.
Solution:
Turn the printer off at the machine,
then the mains and leave for 30 seconds. If the error code still shows, try
reseating the dimms and formatter board. If this doesn't solve the problem then
replace the dimms and then the formatter board.
HP Error Code:
66 - External Paper
Handling Device Error
Explanation:
This fault means
there's a problem with one or more additional paper or envelope trays or
finishing units, such as a staple finisher.
Solution:
Turn the printer off, checking the
connections between all the accessories and that they move freely, where
applicable. If this doesn't resolve the problem you may have sensor or board
problems that require that attention of an engineer.
HP Error Code:
67 - Service
Printer Error or Memory Error
Explanation:
Depending up your
model this can be a number of different things including: a temporary error,
defective paper guide, a break in communication, controller board error or
defective SIMMs.
Solution:
Turn off your printer and check that
the paper trays are inserted correctly and aren't damage. Check whether the I/O
printer cable is installed correctly and not damaged, perhaps try using a
different cable to test. Reseat any SIMMs or replace if necessary. If a
controller board needs replacing you may need an engineer.
HP Error Code:
68 - Error in
NVRAM. Service Error NVRAM full
Explanation:
The NVRAM is full,
meaning some actions can't be processed.
Solution:
Try resetting the NVRAM. First of all
print out a configuration page, you'll need this to re-enter any details. Now
reset by holding down "Reset" or "Cancel Job" for 20
seconds while powered on. Print off a second configuration page and re-enter
any details that are missing. If this doesn't resolve the problem you may need
a new formatter board.
HP Error Code:
69 - Duplexer Error
has occurred
Explanation:
The printer has a
problem with duplex unit, this is the unit that enables the printer to print
double-sided.
Solution:
Check the duplex unit and reseat and
clear any obstructions that may be causing the error. If the error persists you
may need a new duplex unit.
HP Error Code:
70 - Faulty MIO
Card or SIMMs or Wrong Cartridge
Explanation:
Either the SIMM or
cartridge installed is incompatible with the printer or the MIO card is faulty
(older models).
Solution:
Check the SIMMs or cartridge to
ensure they are intended for your machine. Faulty MIO problems are very rare.
HP Error Code:
71 - Faulty MIO
Card or SIMMs or Wrong Cartridge
Explanation:
Either the SIMM or
cartridge installed is incompatible with the printer or the MIO card is faulty
(older models).
Solution:
Check the SIMMs or cartridge to
ensure they are intended for your machine. Faulty MIO problems are very rare.
HP Error Code:
72 - Defective Font
Cartridge or Formatter Board
Explanation:
Either the font
cartridge is defective, or was removed during access, or the formatter board is
defective.
Solution:
Turn the printer off and on and see
if this resolves the problem. Check the font cartridge is installed correctly.
Replace the font cartridge, if unresolved the formatter board may need
replacing.
HP Error Code:
79 - Critical
Hardware Error has Occurred
Explanation:
Your printer has a
defective accessories of some kind, possibly related to memory, I/O cards or a
firmware issue.
Solution:
Update to the latest firmware to rule
out this issue. If unresolved, remove all cards/accessories and replace one by
one to identify what is at fault.
HP Error Code:
80 - Defective
Network Card or Formatter Board
Explanation:
Your printer has a
defective accessory of some kind, possibly related to memory, I/O cards or a
firmware issue.
Solution:
Updated to the latest firmware to
rule out this issue. If unresolved, remove all cards/accessories and replace
one my one to identify what is at fault. If unresolved the formatter board may
need replacing.
HP Error Code:
81 - Defective
Network Card or Formatter Board
Explanation:
Your printer has a
defective accessory of some kind, possibly related to memory, I/O cards or a
firmware issue.
Solution:
Updated to the latest firmware to
rule out this issue. If unresolved, remove all cards/accessories and replace
one my one to identify what is at fault. If unresolved the formatter board may
need replacing.
HP Error Code:
89 - PostScript ROM
Failure
Explanation:
Your PS ROM may be
improperly located or have damaged pins, or may be defective.
Solution:
Firstly turn the printer off and on
to see if this resolves the problem. If not then check the PS ROM for any
damage and reseat. If the problem remains then you may need to replace the PS
ROM.
HP Error Code:
99 - Firmware
Upgrade
Explanation:
There has been a
flash firmware failure.
Solution:
You need to either update to the
latest flash firmware or replace the flash firmware DIMM.
